Refund policy

30-day returns, any reason, and we pay the return shipping.

If you're not happy with your Niclove for any reason, you have 30 days from the delivery date to return it for a full refund.

How to start a return

1. Email support@niclove.co with your order number and let us know you'd like to return it. You don't need to give a reason, though we always appreciate knowing.
2. We'll email you a prepaid return shipping label within one business day.
3. Pack the massager and all included accessories (charging cable, storage bag) in the original packaging if you still have it, attach the label, and drop it off.

Refunds

Once we receive the return, we'll process your refund to the original payment method within 3–5 business days. Depending on your bank, it can take another 5–10 business days to show up on your statement.

A few conditions

• Items must be returned with all original accessories.
• Refunds are for the product price; if you paid for expedited shipping, that portion is non-refundable.
• We can't accept returns after 30 days from delivery. If something goes wrong after that, our one-year replacement promise still has you covered — see our Warranty page.