About the product
How long does the battery last?
Up to three hours of continuous use on a full charge. It doesn't overheat during long sessions.
How long does it take to charge?
About [X] hours using the included cable.
Is it waterproof?
Yes. The silicone head rinses clean under the tap and the unit is fine in the shower.
How loud is it?
Quiet enough to use in a shared room. Reviewers consistently mention using it around other people without bothering them.
How do I switch patterns and intensities?
[Describe the buttons — e.g. hold the power button to turn on, use + and – for intensity, and the pattern button to cycle through the 20 modes.]
Does it remember my last setting?
Yes. When you turn it back on, it starts where you left off.
How is this different from a massage gun?
A massage gun uses a hammering motion and is built for aggressive work — it's also heavy, loud, and usually $150–$400. Niclove uses vibration through a soft silicone head, which is gentler, much quieter, a third of the weight, and better suited for daily use on the neck, shoulders, and lower back, or for winding down at night.
What comes in the box?
The massager, a charging cable, a storage bag, and a quick-start guide.
Is it the same product as on Amazon?
Yes — identical unit, identical warranty. Buying here supports us directly.
How do I know it's authentic?
Every Niclove ships with an Amazon Transparency code. Scan it with the Transparency app to verify.
Orders & shipping
How much is shipping?
Standard U.S. shipping is free. Expedited options are available at checkout.
How fast will it arrive?
Standard delivery is typically 3–5 business days. Orders placed before 2 PM ET ship the same business day.
Is the packaging discreet?
Yes. Orders ship in plain packaging with no product description on the outside.
Do you ship outside the U.S.?
Not yet — U.S. only for now.
Returns & warranty
What's your return policy?
30 days from delivery, any reason, and we cover return shipping. Email us to get started.
What does the warranty cover?
Everything, for one year. If it fails or you're not satisfied, email us and we'll replace it. See our Warranty page for details.
How do I contact you?
Email support@niclove.co. We reply within one business day.