Our one-year replacement promise
If your Niclove isn't working the way it should within the first year, we'll replace it. That's the whole policy.
We stand behind this the same way we do on Amazon: if you're not satisfied with your massager at any point in the first 12 months from delivery — it stops holding a charge, a button fails, the motor weakens, or it just isn't what you hoped — email us and we'll send a replacement.
How to file a claim
- Email support@niclove.co with your order number (or the email you ordered with).
- Tell us what's going on. A short video or a couple of photos helps us diagnose it faster, but they're not required.
- In most cases we'll ship a replacement without asking you to send the original back. If we do need it back, we'll send a prepaid label.
We usually reply within one business day.
What's covered
- Battery that won't charge or won't hold a charge
- Motor or vibration failure, or a noticeable loss of power
- Buttons, lights, or charging port that stop working
- Any defect in materials or workmanship
- Simply not being satisfied with the product
What isn't covered
- Damage from drops, crushing, or misuse
- Normal cosmetic wear
- Lost or stolen units
- Units purchased from an unauthorized reseller (the Transparency code lets us verify this)
Amazon customers: the same promise applies to units bought on Amazon. Email us with your Amazon order ID.